These Terms of Service (“Terms”) constitute a legally binding agreement between DOTWAV LTD, a company incorporated in England and Wales under company number 16661378, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“DOTWAV”, “we”, “us”, or “our”), and you, the individual or entity accessing or using the SuiteView platform (“you”, “User”, or “Subscriber”). By registering for, accessing, or using SuiteView, you agree to be bound by these Terms in their entirety. If you do not agree, you must not use the platform.
The following terms have the meanings set out below throughout these Terms:
“Platform” means the SuiteView web application, including all associated software, infrastructure, APIs, and services operated by DOTWAV and accessible at suiteview.dotwav.uk and any successor URLs.
“Broadcaster” means a Subscriber who initiates and hosts a streaming session on the Platform.
“Viewer” means any individual invited to participate in a streaming session as an audience member, with or without a registered account.
“Session” means a discrete, password-protected streaming event conducted through the Platform between a Broadcaster and one or more Viewers.
“Content” means any audio, video, timecode, notes, metadata, or other material transmitted, uploaded, or generated during a Session.
“Session Notes” means structured, timecode-linked annotations created during a Session and exportable in PDF, CSV, PTX, MIDI, or other supported formats.
“Watermark” means the visible or invisible overlay applied by the Platform to streamed Content identifying the Session and/or Viewer for forensic and copyright purposes.
“Subscription Plan” means the pricing tier selected by a Subscriber (Basic, Solo, Facility, or Enterprise) governing platform access and feature entitlements.
“Intellectual Property Rights” means all patents, trademarks, service marks, trade names, copyrights, database rights, design rights, trade secrets, know-how, and all other intellectual property rights, whether registered or unregistered, and including all applications for the same.
By creating an account, initiating or joining a Session, or otherwise using the Platform, you confirm that:
you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater;
if you are accepting these Terms on behalf of an organisation, you have the authority to bind that organisation, and references to ‘you’ include that organisation;
you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference; and
your use of the Platform complies with all applicable laws and regulations in your jurisdiction.
SuiteView is a professional WebRTC-based post-production review and collaboration platform enabling real-time secure streaming of audio and video content, structured timecode-linked session note-taking, forensic watermarking of streamed content, two-way voice communications, and multi-format export of session records. The specific features available to you depend on your Subscription Plan.
DOTWAV will use commercially reasonable efforts to make the Platform available 24 hours a day, 7 days a week. However, the Platform is provided on an ‘as available’ basis and DOTWAV does not guarantee uninterrupted or error-free access. Planned maintenance windows will be communicated with reasonable advance notice where practicable. DOTWAV reserves the right to modify, suspend, or discontinue any part of the Platform at any time with reasonable notice, except in cases of emergency.
Certain features may be made available as ‘beta’ or ‘early access’. Such features are provided without warranty and may be modified or withdrawn at any time without notice. Your use of beta features is entirely at your own risk.
To access Broadcaster functionality, you must register for an account by providing accurate, current, and complete information. You agree to maintain and promptly update your account information to keep it accurate.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify DOTWAV immediately at support@dotwav.uk if you become aware of any unauthorised use of your account. DOTWAV will not be liable for any loss or damage arising from your failure to comply with this obligation. Where multi-factor authentication (MFA) is available on your account, you are strongly encouraged to enable it.
DOTWAV reserves the right to suspend or terminate your account immediately, without notice or liability, if you breach these Terms, engage in fraudulent or unlawful conduct, or if your account remains inactive for an extended period following written notice. Upon termination, your right to access the Platform ceases immediately.
Access to the Platform is subject to the Subscription Plan you select. Details of current plans, including pricing and feature entitlements, are available at dotwav.uk. DOTWAV reserves the right to modify pricing or plans with at least 30 days’ written notice to existing Subscribers.
Subscription fees are billed in advance on a monthly or annual basis, as selected. All fees are payable in GBP unless otherwise agreed. Payments are processed by our third-party payment processor (Stripe). By providing payment details, you authorise DOTWAV to charge the applicable fees on the billing date.
All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all applicable taxes associated with your Subscription, except where DOTWAV is required by law to collect such taxes on your behalf.
Unless required by applicable law or expressly stated otherwise, Subscription fees are non-refundable. Where a refund is warranted at DOTWAV’s sole discretion, it will be issued to the original payment method.
Where DOTWAV offers a free trial, you may use the Platform at no charge for the trial period. Following expiry of the trial, continued access requires a paid Subscription. DOTWAV reserves the right to modify or withdraw trial offers at any time.
You may use the Platform solely for lawful professional post-production review and collaboration purposes in accordance with these Terms. Broadcasters are responsible for all Sessions they host, including the conduct of Viewers they admit.
You must not, and must not permit any third party to:
use the Platform to stream, share, or distribute Content to which you do not hold the necessary rights or licences;
record, capture, screenshot, re-stream, or otherwise reproduce any Content streamed through the Platform without the express written consent of all relevant rights holders;
circumvent, disable, or interfere with any Watermark, security feature, digital rights management mechanism, or access control on the Platform;
use the Platform to transmit any material that is unlawful, defamatory, obscene, harmful, or that infringes any third-party Intellectual Property Rights;
reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Platform;
sell, resell, sub-licence, transfer, or assign your account or Subscription to any third party without DOTWAV’s prior written consent;
use automated scripts, bots, scrapers, or other automated means to access, query, or interact with the Platform;
introduce any virus, trojan, worm, ransomware, or other malicious or disruptive code into the Platform;
use the Platform in any manner that could damage, disable, overburden, or impair DOTWAV’s infrastructure or interfere with other users’ enjoyment of the Platform;
attempt to gain unauthorised access to any Session, account, system, or network associated with the Platform; or
use the Platform in any way that violates applicable law, including laws relating to data protection, privacy, export control, or sanctions.
Broadcasters are solely responsible for the security of Session passwords. You must not share Session credentials with individuals who are not intended participants. DOTWAV is not liable for unauthorised access resulting from your disclosure of Session credentials.
You retain all Intellectual Property Rights in Content you stream, upload, or generate through the Platform. By using the Platform, you grant DOTWAV a limited, non-exclusive, royalty-free licence to process, transmit, and temporarily buffer your Content solely to the extent necessary to provide the Platform services to you. DOTWAV does not acquire any ownership rights in your Content.
Session Notes and all associated export files (including PDF, CSV, PTX, and MIDI formats) generated from your Session are your property. DOTWAV may retain anonymised, aggregated metadata for platform improvement purposes only.
The Platform, including all software, algorithms, interfaces, documentation, trade marks, service marks, logos, and branding (including ‘DOTWAV’ and ‘SuiteView’), are the exclusive property of DOTWAV Ltd and are protected by applicable Intellectual Property Rights. Nothing in these Terms grants you any right, title, or interest in DOTWAV’s Intellectual Property Rights except the limited right to use the Platform as expressly permitted herein.
The Platform applies a Watermark to all streamed Content visible to Viewers. You acknowledge and agree that: (a) Watermarks are a core security feature of the Platform and may not be disabled or obscured; (b) Watermark data may be used by DOTWAV or the relevant rights holder to identify the source of any unauthorised reproduction; and (c) attempting to remove, alter, or defeat any Watermark constitutes a material breach of these Terms and may constitute an offence under applicable copyright law.
If you provide DOTWAV with any suggestions, ideas, or feedback regarding the Platform (‘Feedback’), you grant DOTWAV a perpetual, irrevocable, royalty-free, worldwide licence to use, incorporate, and exploit such Feedback without restriction or compensation to you.
DOTWAV’s collection and use of personal data in connection with the Platform is governed by our Privacy Policy, available at dotwav.uk/privacy. By using the Platform, you consent to the processing of your personal data as described therein.
DOTWAV complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where DOTWAV processes personal data on your behalf (for example, Viewer data collected during Sessions), DOTWAV acts as a data processor and you act as the data controller. You warrant that you have a lawful basis for processing any personal data of Viewers admitted to your Sessions.
DOTWAV may process data in jurisdictions outside the UK and EEA. Where such transfers occur, DOTWAV will ensure that appropriate safeguards are in place in accordance with applicable data protection law.
DOTWAV retains Session metadata and account data for the duration of your Subscription and for a period thereafter as required by law or as described in the Privacy Policy. You may request deletion of your personal data in accordance with our Privacy Policy.
Each party acknowledges that in connection with the Platform they may have access to confidential information of the other party. Each party agrees to: (a) keep such information strictly confidential; (b) not disclose it to any third party without prior written consent; and (c) use it solely for the purpose of exercising rights or fulfilling obligations under these Terms. This obligation does not apply to information that is or becomes publicly known through no breach of these Terms, or that is required to be disclosed by law or court order, provided the disclosing party gives prompt written notice where legally permissible.
You further acknowledge that all Content streamed through the Platform, including any pre-release or commercially sensitive material, is inherently confidential and must be treated as such by all Session participants.
THE PLATFORM IS PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOTWAV EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
DOTWAV does not warrant that: (a) the Platform will meet your specific requirements; (b) the Platform will be uninterrupted, timely, secure, or error-free; (c) any results obtained from use of the Platform will be accurate or reliable; or (d) any defects or errors will be corrected.
WebRTC-based streaming is subject to network conditions beyond DOTWAV’s control. DOTWAV makes no warranty regarding stream quality, latency, or continuity.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
DOTWAV SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;
DOTWAV’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO DOTWAV IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED POUNDS STERLING (£100).
Nothing in these Terms excludes or limits either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law; or (d) any obligation to pay fees or amounts properly due under these Terms.
You agree to indemnify, defend, and hold harmless DOTWAV Ltd, its directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:
your breach of these Terms;
your use of the Platform in a manner not authorised by these Terms;
Content you stream, upload, or transmit through the Platform, including any claim that such Content infringes any third-party Intellectual Property Rights;
your violation of any applicable law or regulation; or
any claim by a Viewer or third party arising from a Session you hosted.
The Platform may integrate with or depend upon third-party services (including payment processing, TURN relay infrastructure, email delivery, and AI-assisted internal support tooling). DOTWAV is not responsible for the availability, accuracy, or conduct of any third-party service. Your use of third-party services is subject to the terms and conditions of those third parties. DOTWAV will use commercially reasonable efforts to notify you of any material changes to third-party integrations that affect your use of the Platform.
DOTWAV reserves the right to modify, enhance, or discontinue any feature of the Platform at any time. For material changes that adversely affect your Subscription entitlements, DOTWAV will provide at least 30 days’ advance written notice.
DOTWAV may update these Terms from time to time. Where changes are material, DOTWAV will notify you by email or via a prominent notice on the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Platform and may terminate your Subscription in accordance with clause 15.
These Terms commence on the date you first accept them and continue until your Subscription expires or is terminated.
You may terminate your Subscription at any time through your account settings or by contacting support@dotwav.uk. Termination takes effect at the end of the current billing period. No refund is due for the remainder of a prepaid period unless required by applicable law.
DOTWAV may terminate these Terms or suspend your access immediately on written notice if you materially breach these Terms and, where the breach is remediable, fail to remedy it within 14 days of written notice. DOTWAV may terminate without cause on 30 days’ written notice, in which case DOTWAV will provide a pro-rated refund for any unused prepaid Subscription period.
On termination: (a) all rights granted to you under these Terms cease immediately; (b) you must cease all use of the Platform; (c) DOTWAV will provide you with a reasonable opportunity to export your Session Notes and data in accordance with the Privacy Policy; and (d) clauses that by their nature should survive termination (including clauses 7.3, 9, 10, 11, 12, and 16) shall continue in full force.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Subject to clause 16.3, each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
Notwithstanding clause 16.2, DOTWAV acknowledges that mandatory consumer protection laws in certain jurisdictions may grant you additional rights that cannot be excluded by contract. Nothing in these Terms is intended to deprive you of such rights. For users in the European Union, the European Commission’s Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.
Before initiating any formal legal proceedings, you agree to contact DOTWAV at support@dotwav.uk to attempt to resolve the dispute informally. DOTWAV will use good faith efforts to resolve any dispute within 30 days of receiving written notice.
These Terms, together with the Privacy Policy and any Order Form or Subscription confirmation, constitute the entire agreement between the parties relating to the Platform and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by DOTWAV in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without DOTWAV’s prior written consent. DOTWAV may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee assumes all of DOTWAV’s obligations hereunder.
DOTWAV shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, pandemic, governmental action, network infrastructure failure, or third-party service outages, provided DOTWAV uses commercially reasonable efforts to mitigate the impact and notifies you promptly.
Notices to DOTWAV under these Terms should be sent in writing to support@dotwav.uk or to our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. DOTWAV may give notice to you via the email address associated with your account or via the Platform interface.
Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between the parties.
A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms, except that our group companies may enforce any provision that confers a benefit on them.
Contact
DOTWAV LTD — Company No. 16661378
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
support@dotwav.uk
dotwav.uk · suiteview.dotwav.uk
© 2026 DOTWAV Ltd. All rights reserved. Last updated: 16 July 2026.